RETURN POLICY

Fine Jewelry Returns

SUMMARY OF RETURN POLICY

  • You have 7 days from the delivery date to initiate your complimentary return to the original form of payment.

  • Returns and exchanges are valid for orders placed within the US only.

  • We will provide an insured, prepaid label. Once the label is generated, you have 7 days to have your package scanned with our mailing service.

  • Upon receipt of your return, we will inspect your item within 7 business days to ensure it adheres to our guidelines listed under our Return Approval section.

  • Merchandise tag must be attached, unaltered and the item must be in brand new, unworn, salable condition.

RETURN POLICY

RETURN WINDOW

If within 7 days from the delivery date you change your mind, we are happy to offer you a refund. We do not accept any returns or exchanges after the listed return window. Once a return is initiated and the label is created, the package must be scanned by FedEx within seven (7) days. Please note that we require items to be returned to us via our preferred shipping service so that they are insured and protected. 

Once we have received your return back, we will process it within seven (7) business days. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition.

Upon approval, we will email you to confirm your refund to the original form of payment.

EXCLUSIONS

All custom orders, as well as pre-orders, are final sale. 

Orders sent back to Breanna Warden without approval are subject to additional fees and the order may be returned at the customer’s expense. 

ELIGIBILITY/GUIDELINES

To be eligible for a return, the item must be returned from within the United States. All pieces that are eligible for a return must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition.

SHIPPING

Our insured shipping label must be used and the item must be sent back within 7 days of initiating your return. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result. 

We kindly request that your return be sent back to us secured in the original packaging it arrived in. Please do not use any large or oversized boxes as this will increase the shipping costs. Should Breanna Warden incur additional fees due to large packaging, this may be collected from the customer.  

APPROVAL

For your return to be approved, you must adhere to our conditions below. Breanna Warden reserves the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense.  

  • Your item must be sent with all tags attached and unaltered. The item must be in brand new, unworn, salable condition

  • All of our Breanna Warden pieces come with a merchandise tag and the merchandise tag must be attached and unaltered in any way

RETURN PROCESS STEPS

Please follow the below instructions:

  • Go to our self-serve return portal link located at the bottom of this page and access your order by entering your order number and email address

  • Follow the steps to confirm that you would like to receive a refund 

  • You will receive an email with a link to print your insured shipping label

  • All returns must be scanned in with our mailing service within 7 days of receiving your label

  • Your package must be scanned and collect your drop-off receipt (we do not accept returns via drop box)

  • Once received, our team will inspect your return within 7 business days and if approved, your refund will be processed (please allow up to 5 business days to see this in your account), send out your new product, or put your item into production

Return Policy effective as of August 11, 2026